BD provides complete service plans to protect your equipment and guarantee performance.
We offer comprehensive services that support flow cytometry instrumentation used by researchers or clinicians to advance scientific discoveries and enhance patient care. Each plan is designed to provide excellent customer experience with some of the most experienced and responsive support teams in the industry. Additionally, enhanced and accelerated services are available for flow cytometry laboratories that demand priority response and extended benefits such as instrument uptime guarantees, continuous education, equipment remote monitoring and IQ/OQ compliance services.
Our services include:
- Unlimited repair visits
- Covered travel and instrument part expenses
- Guaranteed field service engineer on-site response time
- Robust remote technical and application support
- Preventive maintenance visits
- Premium services (instrument uptime guarantees, continuous education, equipment remote monitoring and compliance services)
Service Premier Plan
Maximize equipment utilization and achieve ultimate uptime
Enhances the advantages of the Service Plus Plan with 98% instrument uptime guarantee, $6,000 education voucher to stay up to date with operator and applications trainings, and additional discounts on instrument compliance services.
Service Plus Plan
Get premium response from your BD Service and Support team
Offers all the benefits of the Service Comprehensive Plan, topped with 95% uptime guarantee, next business day onsite response guarantee for emergency visits, priority VIP access to remote technical and applications support, reduced downtime through BD Assurity Linc™ Remote Services for remote diagnosis of technical issues, education vouchers and discounts on compliance services.
Service Comprehensive Plan
Keep budget under control while protecting your asset from unplanned repairs
Includes unlimited service visits and full coverage for parts, labor and travel required for repairs, guaranteed onsite response, one or two preventive maintenance visits as per manufacturer recommendation, and unlimited technical and application phone support.
In addition to post-warranty service plans, BD Biosciences offers several options to upgrade the standard one-year warranty included with every instrument purchase to an enhanced service level that ensures your laboratory uptime requirements. The transition from warranty to post-warranty plans with similar levels of service response provides smooth and convenient coverage of your instruments.
| Warranty Plans | Post-Warranty Plans | ||||
|---|---|---|---|---|---|
| Warranty Premier | Warranty Plus | Service Premier | Service Plus | Service Comprehensive | |
| High Availability Services | |||||
| Instrument Uptime Guarantee** | 98% | 95% | 98% | 95% | |
| Guaranteed Emergency Onsite Response (Research) | Next business day | Next business day | Next business day | Next business day | Next 2 business days |
| Guaranteed Emergency Onsite Response (Clinical) | Next business day | Next business day | Next business day | Next business day | Next business day |
| Onsite Repair Services | |||||
| Unlimited onsite repair visits (travel and labor) | |||||
| Parts required for repairs | |||||
| Maintenance Services | |||||
| Annual onsite preventive maintenance | |||||
| BD software revisions | |||||
| Technical Support | |||||
| Priority access on technical applications support | |||||
| BD Assurity Linc Remote Services | |||||
| Hardware phone support | |||||
| Software phone support | |||||
| Applicaton phone support | |||||
| Web-based support | |||||
| Education and Training | |||||
| Education Voucher | $6,000 | $3,000 | |||
| Compliance Services | |||||
| Discount and Installation Qualification (IQ) and/or Operational Qualification (OQ) | 20% | 10% | 20% | 10% | |
* Warranty Premier, Warranty Plus, Service Premier and Service Plus Plans are available on selected instrument models. Please contact BD for availability In your area. Restrictions may apply.
** in the event that the Instrument does not meet this guarantee, BD will apply a credit equivalent to a percentage of the Service contract price. More details are avallable In Terms of Service for BD Biosciences Instruments
For best value, take advantage of our multi-year service plans to lock in lower rates for the whole duration of the service agreement.
Learn more: For additional information and to request a personalized quote, speak with your BD contract coordinator at 1.877.232.8995, option 4
Instrument Compliance Services
At BD Biosciences, we offer more than premium laboratory equipment—we can support your facility’s quality and regulatory compliance needs to ensure your BD instrumentation is performing optimally, with maximum uptime.
Program overview
We are committed to supporting your organization’s equipment to help you ensure all systems are meeting compliance and calibration requirements. This includes:
Installation Qualification (IQ)
We will verify and document that equipment is installed to our manufacturing standards or your customized requirements.
Operation Qualification (OQ)
Our equipment experts review instruments and provide documentation that all systems are operating as intended and meeting our specifications while exceeding your expectations.
IQ/OQ sustainability support
We will help when a situation triggers an IQ or OQ, such as major repairs, software or instrument upgrades, and equipment/facility relocation.
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