Technical Support
At BD Biosciences, we pride ourselves on our excellent product and technical support. All our products are backed by our >45 years of flow cytometry expertise and support resources. Combining years of collective knowledge with diverse research and clinical laboratory experience, our application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software and reagents across a broad range of applications. Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.
Scientific Support
Visit our Scientific Resources section to find application notes, white papers, posters, product information sheets, webinars, videos and other resources. You can also find useful information on various applications and techniques in our Discover & Learn section. We are also available by phone, chat and email to support your research needs. Contact us.
Service Webform
For questions about instruments, software or reagents, utilize our online Web Form to submit a request for a prompt callback from either a technical support or application support representative.
Bead Lot Files User Manuals/Site Prep Guides Supplies, Parts and Setup Reagents Information Security Guidelines Training Videos
Training
Our training program includes a wide range of course options with hands-on instructor-led training and instructor-led virtual classrooms as well as self-paced e-learning, videos and online webinars. Explore BD Biosciences training programs.
Services
To help you optimize your instrument and application performance, we offer a full complement of instrument, application and training services delivered by experienced professionals. Explore BD Biosciences service options.
Three ways of contacting us
Account Support Now available Monday through Friday, 8 a.m. – 8 p.m. Eastern Time. Please click the "SUPPORT CHAT" button to chat with one of our representatives now! Please note that the chat button is only available during this timeframe.
Instrument Support
877.232.8995, prompt 2, then prompt 1
8 a.m. to 8 p.m. ET
Software and Reagent Support
877.232.8995, prompt 2, then prompt 2
9:30 a.m. to 8 p.m. ET
23-23000-00
Refer to manufacturer's instructions for use and related User Manuals and Technical Data Sheets before using this product as described.
Comparisons, where applicable, are made against older BD technology, manual methods or are general performance claims. Comparisons are not made against non-BD technologies, unless otherwise noted.
