FAQs

Creating and Managing your Account

Placing your Order

Creating and Sharing Shopping Lists

Service Contracts

eProcurement

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Creating and Managing your Account

How do I register online? Down Arrow

Use the Create an Account link and enter your contact information, and shipping and billing addresses, to register for an online account. Your information will be reviewed to create a new account or link your online login to an existing account. If applicable, your institutional pricing will be applied to your account and calculated for each order.

You can place credit card orders until your purchasing account is approved. However, your shopping cart will display list prices.

How long does it take to have my online account approved? Down Arrow

BD Biosciences clinical flow cytometry solutions, including instrumentation, software, and reagents, offer the building blocks for laboratory-developed tests used in the identification of markers associated with blood cell disorders.

What is the difference between a Shopping Account and a Purchasing Account? Down Arrow

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How do I change my contact information? Down Arrow

Placing your Order

How long does it take to have my online account approved? Down Arrow

How can I view product prices? Down Arrow

How do I know when a product is available to be shipped? Down Arrow

Creating and Sharing Shopping Lists

How can I create a Shopping List? Down Arrow

Where can I find my saved Shopping Lists? Down Arrow

How can I share a Shopping List? Down Arrow

Service Contracts

How long is warranty for instruments? Down Arrow

What do service contracts include? Down Arrow

How does instrument delivery and installation work? Down Arrow

Is there telephone support for instruments? Down Arrow

Can we get on-site repairs? Down Arrow

Are preventative maintenance services included? Down Arrow

Do contracts include upgrades and updates? Down Arrow

eProcurement

How do electronic orders work? Down Arrow

How do you enable electronic orders? Down Arrow

What are online marketplace portals? Down Arrow

What are the benefits of marketplace portal? Down Arrow

Is there telephone support for instruments? Down Arrow

What is eProcurement punchout? Down Arrow

What will the eProcurement punchout enable me to do? Down Arrow

How does the punchout work? Down Arrow

Can punchout integrate with our eProcurement systems? Down Arrow

What systems are supported? Down Arrow

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How to perform search? Down Arrow

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