Technical Support
Find At BD Biosciences, we pride ourselves for our excellent product and technical support. All our products are backed by our >45 years of flow cytometry expertise and support resources. Combining years of collective knowledge with diverse research and clinical laboratory experience, our application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software, and reagents across a broad range of applications. Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support. Visit our customer self-help videos page for learning more about finding answers to your questions quickly and for troubleshooting tips. .
Three ways of contacting us
BD Biosciences resource library e-Procurement
Our eProcurement options work with your systems and processes to ensure orders are placed within your institutional guidelines.Technology to Support your Purchasing
Regardless of the electronic purchasing method you choose or currently support, BD Biosciences has deep technical knowledge to support your purchasing process.
Our dedicated team of technology professionals is ready to support your institution when you need us.
Our self-paced e-learning courses can be used for basic learning or to refresh and reinforce what you learned in class.
Intended audience: BD FACSCanto™ II cytometer users who plan to use the BD FACSLink laboratory information system (LIS) solution with BD FACSCanto clinical software.
Approximate duration: 30 minutes
Intended audience: BD FACSOrient™ II cytometer users who plan to use the BD FACSLink laboratory information system (LIS) solution with BD FACSOrient clinical software.
Approximate duration: 30 minutes
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BD FACSCanto™ II cytometer users who plan to use the BD FACSLink laboratory information system (LIS) solution with BD FACSCanto clinical software.
The BD Horizon™ Guided Panel Solution (GPS) provides a guided workflow for reagent selection based on the principles of panel design.
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Immunocytometry Systems
Customer training center
2222 Qume Drive
San Jose, CA 95131-1807
United States
Tel: 877.232.8995, prompt 5
Fax: 408.954.6088
traininginfo@bd.com
Pharmingen
Reagent and application support
877.232.8995, prompt 2, then prompt 2
6:30 a.m. to 5 p.m. PT
Instruments
Reagent and application support
877.232.8995, prompt 2, then prompt 2
6:30 a.m. to 5 p.m. PT
General Queries
Reagent and application support
877.232.8995, prompt 2, then prompt 2
6:30 a.m. to 5 p.m. PT
Main office
BD Bisciences
2350 Qume Drive
San Jose, CA 95131
Pharmingen
10975 Torreyana Road
San Diego, CA 92121
Immunocytometry Systems
2350 Qume Drive
San Jose, CA 95131
BD Biosciences ordering
855.236.2772
800.325.9637
BDB Phone Team Operation Hours: 7:00am (central) to 6:00pm (central)
23-23001-00
